This Privacy Policy describes how pccave (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.pccave.co.za (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

By using or accessing any of the Services, you agree to the practices outlined below. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted here, and the “Last updated” date will be revised accordingly.

How We Collect and Use Your Information

Personal Information We Collect

The type of information we collect depends on how you interact with our Site and Services.

Information you provide directly:

Contact details (name, address, phone number, email).

Order details (billing/shipping address, payment confirmation, etc.).

Account details (username, password, security info).

Customer support details (messages and information you provide).

Information collected automatically:

Device and browser details.

IP address and network connection data.

Site usage data (via cookies, pixels, and similar technologies).

Information from third parties:

Payment processors (e.g., card or bank details, billing info).

Vendors and service providers (e.g., Shopify, shipping partners).

Analytics and advertising partners.

How We Use Your Information

Providing Services: Processing payments, fulfilling orders, managing accounts, arranging shipping, handling returns.

Marketing: Sending promotions, advertising, and tailored content.

Security: Fraud prevention, investigation, and account protection.

Communication & Support: Responding to inquiries, providing support, and improving our Services.

Cookies

We use cookies to:

Power and improve our Site.

Remember your preferences.

Analyze traffic and usage.

Show tailored ads and marketing.

You can manage cookies in your browser settings, but blocking them may affect functionality.

For details about Shopify-related cookies, see: Shopify Cookies Policy.

How We Share Information

We may disclose information:

To vendors/service providers (IT, payments, analytics, shipping, etc.).

To business and marketing partners.

To affiliates within our corporate group.

In business transactions (mergers, acquisitions, etc.).

To comply with laws, legal obligations, or to protect rights.

We do not sell or share personal information without your consent.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from children under 16. If you believe we have, contact us to have it deleted.

Security & Retention

We take steps to protect your information but cannot guarantee “perfect security.”

We retain your data only as long as necessary to:

Maintain your account.

Fulfill services.

Meet legal requirements.

Resolve disputes.

Your Rights

Depending on your location, you may have rights to:

Access / know what information we hold.

Request deletion.

Correct inaccurate information.

Data portability.

Opt out of marketing or data sharing.

Restrict or withdraw consent for processing.

Requests can be made via the contact details below. We may need to verify your identity before fulfilling requests.

International Users

If you are located outside South Africa, your information may be transferred internationally. For EU/UK residents, transfers are handled under standard contractual clauses or equivalent safeguards.

Complaints

If you have concerns about how we handle your data, please contact us. If unsatisfied, you may lodge a complaint with your local data protection authority.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 info@pccave.co.za

📍 Petrus Crescent, Duynefontein, WC, 7441, South Africa